| Country |
Workings Days |
7-10 | 11-14 | 15-20 | 21-23 | 24-30 | 30-35 | >35 |
| United States | Item Arrives (Rate) |
15.2% | 62.3% | 13.6% | 7.1% | 1.8% | 0.0% | 0.0% |
| United Kindon | 7.9% | 55.2% | 23.1% | 9.5% | 3.4% | 0.9% | 0.0% | |
| Australia | 19.4% | 52.0% | 15.9% | 7.2% | 4.3% | 1.2% | 0.0% | |
| Canad/Europe | 2.0% | 10.2% | 40.1% | 25.3% | 11.4% | 8.2% | 2.8% | |
| Russia/Brazil | 1.0% | 2.2% | 8.1% | 16.3% | 41.4% | 18.2% | 12.8% | |
| Other | 1.0% | 9.2% | 25.1% | 41.3% | 12.7% | 8.7% | 2.0% |
|
1.Items are generally shipped within 1-2 business days after the payment cleared. We will ship your items to the address provided by EBAY. Please make sure your ebay address and full name is right. |
1.Every item is checked carefully before shipping.
2.If you receive an incorrect,damaged,defective,or item not as described,please feel free to contact us for a partial/full refund or resend.
3.For any reason you are not satisfied with our products,please return within 14 days.A full refund will be issued to you immediately.
4.Buyers are responsible for the returning shipping cost under any circumstances.
5.Return items should include the original packaging and accessories.
6. If you do not receive your item(s) by 35 business days,Please feel free to contact us via eBay message or E-mail, we will try our best to solve any problems with you.
2.We will leave POSITIVE FEEDBACK after you received item. Please contact us if you are not satisfied.
3.All E-mail or eBay message will be answered within 1 business day. If you do not receive our reply, please kindly re-sent your E-mail or eBay message and we will reply you ASAP.
4.Please contact us before leaving a negative feedback ,give us a chance to solve your problem.
2.We will reply you within 24 hours.(except weekends and holidays).
3.We strive for 100% customer satisfaction .
| Number of Lights |
5M 300LEDs, 5M 150LEDs, 1M 60LEDs, 1M 144LEDs, 1M 30LEDs |
|---|---|
| Waterproof |
Waterproof in SiliconTube, Waterproof in Silicon Coating, Non- waterproof |
| PCB Color |
Black PCB, White PCB |
Shipping Policy
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 10 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
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Delivery Time
All items in store may take 1 to 3 business days to process. Please add processing time to your shipping estimate below.
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
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The shipping time depends on shipping way you choose.
We can supply multiple shipping options.
For normal opition, shipping time is:
US:6-12 working days
CA:8-15 working days
AU:6-10 working days
UK:6-10 working days
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Refunds Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
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Cancellation
We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.
We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at   theredeals@hotmail.com as long as it has not been shipped.
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Return or Resend
Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.
You have two options:
1 .Return: We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
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Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please contact our support team via   theredeals@hotmail.com for more information.
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You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.
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2.Resend:
if the item is faulty due to an error on our end (e.g. wrong item ).We are willing to resend the correct product for you.
If the item is defective due to transportation issues (such as damaged items).We can reissue new product for you under the premise that you bear part of the shipping cost
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Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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Due to transportation problems, If you think the return is too troublesome,the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.
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